Call us at 1-800 SIMPLEX
Skip Navigation Links
About Us
Training and Education
Corporate Communications
Customer Portal
Go Search
Forgot UserName
Forgot Password
SimplexGrinnell LP (“Company”) will provide access to this system, subject to the Company’s Terms of Use

Welcome to the SimplexGrinnell Customer Web Portal.

We have developed this site with our commitment to customers in mind. Our goal is to meet your needs and provide an exceptional customer experience as we deliver fire, life-safety, security, communications, nurse call and time systems and services. The Customer Web Portal is designed to make it easier to do business with SimplexGrinnell, by giving you convenient online access to an array of customer information and functions.



Key Features 

Service Customers
Update your customer contact information
Create a new service request
Check the status of open service requests
View completed service requests 
      and print service acknowledgement
View Accounts Receivables, retrieve a 
      PDF of invoices (with some exceptions),
      and email the SimplexGrinnell
      Account Receivable Department.

   New Project Customers
View project information, invoice activity
      and retrieve a PDF of invoices
Email SimplexGrinnell project personnel
View shipping information on Simplex
      manufactured equipment

Customer Portal Information 

Our customer portal provides select customers views and access of their service accounts covering their non-residential properties. This phase of our Web Portal does not include any parts ordering capability. Please contact your local SimplexGrinnell office for any software, parts or equipment requirements.


This Portal is available to our Service Agreement Customers. If you are responsible for the care and maintenance of Fire Alarm and Fire Protection Systems or Equipment and are interested in becoming a Platinum Service plan Customer with access to our Customer Web Portal, or if you are a current Web Portal user with suggestions and feedback about the portal, please click here.



For all other assistance, click on the "Contact Us" above in the top right corner of this page.