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SimplexGrinnell LP (“Company”) will provide access to this system, subject to the Company’s Terms of Use

Welcome to the SimplexGrinnell Customer Web Portal.

We have developed this site with our commitment to customers in mind. Our goal is to meet your needs and provide an exceptional customer experience as we deliver fire, life-safety, security, communications, nurse call and time systems and services. The Customer Web Portal is designed to make it easier to do business with SimplexGrinnell, by giving you convenient online access to an array of customer information and functions.   

Our customer portal is compatible with Internet Explorer versions 8, 9, 10, 11, Chrome, and Firefox.

If you have any questions, comments or concerns, please contact the Tyco SimplexGrinnell Customer Portal Support team at




Key Features 

Service Customers
Update your customer contact information
Create a new service request
Check the status of open service requests
View completed service requests 
      and print service acknowledgement
View Accounts Receivables, retrieve a 
      PDF of invoices (with some exceptions),
      and email the SimplexGrinnell
      Account Receivable Department.
Customer Portal Information 

Our customer portal provides select customers views and access of their service accounts.


This Portal is available to our Service Agreement Customers. If you are responsible for the care and maintenance of Fire Alarm and Fire Protection Systems or Equipment, or if you are a current Web Portal user with suggestions and feedback about the portal, please click here.



For all other assistance, click on the "Contact Us" above in the top right corner of this page.